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    SMS Opt-In Process

    Agent Relay uses SMS to send account-related text messages to users who choose to receive them. SMS messages may include account verification messages, customer request notifications, agent activity alerts, service updates, and support-related messages.

    SMS consent is optional. You can create an Agent Relay account and use the Agent Relay service without opting in to SMS messages.

    How users opt in to SMS

    Agent Relay users opt in to SMS messages from inside their logged-in Agent Relay account.

    To opt in, a user logs in at https://agentrelay.com/login and goes to Account Settings → Notifications. On that page, the user enters or confirms their mobile phone number and must affirmatively check a separate SMS consent checkbox before receiving SMS messages.

    The SMS checkbox is not checked by default. The SMS checkbox is optional and separate from account creation, Terms of Service acceptance, and Privacy Policy acceptance.

    Users cannot receive SMS messages from Agent Relay unless they provide their mobile phone number and affirmatively check the SMS consent checkbox.

    SMS consent checkbox language

    Inside the Agent Relay portal, the SMS consent checkbox says:

    "I agree to receive SMS messages from Agent Relay related to account verification, customer requests, agent activity, service updates, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase or use of Agent Relay."

    Example SMS messages

    Agent Relay may send messages such as:

    "Agent Relay: Your verification code is 482913. This code expires in 10 minutes. Reply STOP to opt out."
    "Agent Relay: You received a new customer request for your business agent. Review it here: https://agentrelay.com/dashboard Reply STOP to opt out."
    "Agent Relay: Your business agent was updated successfully. View changes: https://agentrelay.com/dashboard Reply STOP to opt out."

    Message frequency

    Message frequency varies based on your account activity, verification needs, customer requests, agent activity, service updates, and support needs.

    Message and data rates

    Message and data rates may apply depending on your mobile carrier and plan.

    How to opt out

    You can opt out of Agent Relay SMS messages at any time by replying STOP to any SMS message from Agent Relay. After you opt out, you will receive a confirmation message and will no longer receive SMS messages from Agent Relay unless you opt in again.

    How to get help

    You can reply HELP to any SMS message from Agent Relay for help. You can also contact us at admin@agentrelay.co.

    Privacy

    Agent Relay uses your mobile phone number only to send the SMS messages you have opted in to receive.

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

    View our Privacy Policy.

    Terms

    View our Terms of Service.

    Reviewer note: For carrier and compliance review purposes, this page documents the SMS opt-in process used inside the logged-in Agent Relay portal.