Privacy Policy

We may collect the following information when you use Agent Relay:

• Account information, such as your name, email address, and login details.
• Mobile phone number, if you choose to provide one.
• SMS opt-in status, opt-in timestamp, and SMS consent records.
• Business, agent, or profile information you add to Agent Relay.
• Messages, requests, prompts, or other content you submit through Agent Relay.
• Usage data, such as pages viewed, actions taken, timestamps, and device/browser information.
• Payment or billing-related information processed through our payment providers.

We collect this information when you provide it directly, use the service, connect third-party tools, configure your business agent, or opt in to SMS notifications.

We use your information to:

• Create, manage, and secure your Agent Relay account.
• Provide, operate, personalize, and improve Agent Relay.
• Enable businesses to create and manage business agents.
• Send account verification messages, customer request notifications, agent activity alerts, service updates, and support-related notifications if you opt in to SMS.
• Respond to support requests and troubleshoot issues.
• Process payments and manage billing, where applicable.
• Detect, prevent, and address fraud, abuse, security incidents, or technical issues.
• Comply with legal obligations.

We use third-party service providers to operate Agent Relay. These providers process information on our behalf so we can provide the service.

• Twilio, Inc. — SMS message delivery and related messaging infrastructure
• OpenAI, L.L.C. — AI language-model processing and AI feature support
• Supabase, Inc. — database, authentication, and application infrastructure
• Stripe, Inc. — payment processing and billing infrastructure

These providers are only authorized to process information as needed to provide their services to us and are subject to their own privacy and security commitments.

If you provide your mobile phone number and opt in to receive SMS messages from Agent Relay, we may use your phone number to send account verification messages, customer request notifications, agent activity alerts, service updates, and support-related messages.

Users opt in to SMS messages inside the logged-in Agent Relay portal under Settings > SMS Notifications. To opt in, a user enters or confirms their mobile phone number, checks an unchecked SMS consent checkbox, and saves their SMS preferences.

Message frequency varies based on your account activity, verification needs, customer requests, agent activity, service updates, and support needs. Message and data rates may apply.

You may reply STOP to opt out of SMS messages at any time. You may reply HELP for help.

SMS consent is optional. Consent to receive SMS messages is not a condition of purchase or use of the Agent Relay service.

Users can create an account and use Agent Relay without opting in to SMS messages.

Agent Relay does not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

We may share SMS-related information with service providers, such as Twilio, only as needed to deliver SMS messages, manage opt-outs, provide support, maintain security, or comply with legal requirements.

• We do not sell your personal information.
• We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
• We do not share SMS opt-in data or SMS consent information with third parties for marketing or promotional purposes.
• We do not send SMS messages unless you have opted in to receive them.
• We do not require SMS consent as a condition of purchase or use of Agent Relay.

We retain information for as long as needed to provide Agent Relay, maintain account records, comply with legal obligations, resolve disputes, enforce agreements, and operate the service securely.

You may request deletion of your records by emailing admin@agentrelay.co.

We use reasonable administrative, technical, and organizational measures designed to protect your information, including encryption in transit and access controls. No system is perfectly secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, email admin@agentrelay.co.

Agent Relay is not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe a child has provided information to Agent Relay, contact admin@agentrelay.co and we will take appropriate steps to delete the records.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of Agent Relay after a change indicates acceptance of the revised policy.